Yesterday (January 10th), Microsoft released new version of Skype – 220.127.116.11. The main feature of this new version is integration with Outlook. That allows you to reach your Skype contacts directly from Outlook, in the same way as you could with Communicator/Lync before. You can see screenshot of this feature in the image above the post.
That was one of the Skype features I was really looking forward, so I got disappointed when I saw it is not working after the update. Also, after doing some searching, I found that I am not the only one having this issue – many people are reporting the same issue on Skype support forums. I though it would be cool to find the cause of this.
Since there was not much to start with, I decided to run Process Explorer and see what is going on there. I closed Outlook, set the following filters and started Outlook again:
- Process Name is Outlook.exe
- Event Class is Registry
- Detail contains Lync
As for the last one, I set it because I had Lync installed (but not running) on my system and I know integration with Skype was working some time ago. It didn’t take me long to find the following line:
Name “IM Providers” looked promising and this is what I saw when opening the key (HKEY_CURRENT_USERSoftwareIM Providers) in RegEdit:
To make things easier for you, I’m including a registry file, which you can simply download and run on your computer. It will do the change required and all you will have you do afterwards is just restarting Outlook.
P.S. In case you face any other issues with your Outlook (e.g. you need to recover your Outlook PST data), I highly recommend using OutlookFIX tool for this.